Factory Mast Returns Policy
Your complete satisfaction is our priority. If part* purchased from Factory Mast does not meet your expectations, return it within 30 days for a refund or exchange.
Instructions for Returning a Part
If you are not completely satisfied with a product that you have purchased from Factory Mast, you may return the new, unused part within 30 days from the purchase date. To make a return, please call a customer service representative as quickly as possible at (936) 560-2218 to receive a Return Authorization Number. You must include both the Return Authorization Number and a copy of the website receipt with the return. The product must be in the original, manufacturer's box and must be sent freight prepaid. Returns may be subject to a 20% restocking fee if sent without the Return Authorization Number. NO refunds will be issued without the website receipt.
Please follow these procedures to avoid the restocking fee and to allow us to process your refund as quickly as possible.
Incorrect, Damaged or Defective Product Returns
If you were sent an incorrect, damaged or otherwise defective product, please call a customer service representative as quickly as possible at (936) 560-2218 to request a Return Goods Authorization (RGA) number and UPS pick-up tag for the return of the product. Once you receive an RGA number, if you would like to purchase replacement product, you can either:
- Fastest Option: Purchase the product again for immediate shipping. Then use the UPS pick-up tag to return the allegedly incorrect, damaged or defective product to Factory Mast. Upon Factory Mast's receipt of the returned product from you and Factory Mast's determination that the returned product is incorrect, damaged or otherwise defective, Factory Mast will refund your credit card.
- Slower Option: Wait for the UPS pick-up tag to arrive to you and then return the allegedly incorrect, damaged or defective product to us. Upon arrival of the returned product to Factory Mast and Factory Mast's determination that the returned product is incorrect, damaged or otherwise defective, Factory Mast will refund your credit card and you can reorder the replacement part(s).
*Excludes Handbuilt engine shortblocks, long blocks, complete and turnkey engines. These items are not returnable and all sales are final once engine is delivered.